Terms of Service

Netrows offers its users (the "Users") a service that allows them to access professional network data through a REST API, including profiles, company information, and job listings (the "Data").

The services offered by Netrows (the "Services") are accessible through the Internet site https://netrows.com/

The purpose of these general terms and conditions is to define the terms and conditions of use of the Services offered on the Site as well as to define the rights and obligations of Netrows and the Users.

They are accessible and printable at any time by a direct link at the bottom of the Site.

They may be supplemented, if necessary, by specific terms of use for certain Services, which supplement these general terms and conditions and, in the event of contradiction, prevail over them.

The Site and the Services are intended exclusively for professionals in the context of their activity.

In this context, the Services are thus accessible, subject to the restrictions provided on the Site:

• to any natural person with the power or authority to enter into commitments under these terms and conditions. A natural person who does not have full legal capacity may only access the Site and the Services with the agreement of his or her legal representative;
• to any legal person acting through a natural person who has the legal capacity to contract in the name and on behalf of the legal person.

The acceptance of the present general conditions is materialized by a checkbox in the registration form.

This acceptance must be full and complete.

Any conditional acceptance is considered null and void.

Anyone who refuses these terms and conditions must not use the Services.

4.1. To use the Services, the User must fill out the registration form available on the Site. The User must provide Netrows with all the information marked as mandatory. Any incomplete registration will not be validated.

Registration automatically leads to the opening of an account in the User's name (the "Account") which allows him to manage his use of the Services in a form and according to the technical means that Netrows deems most appropriate for rendering said Services.

The User guarantees that all the information he gives in the registration form is accurate, up-to-date and sincere and is not misleading in any way.

He agrees to update this information in his Account in the event of modifications, so that they always correspond to the above-mentioned criteria.

The User is informed and accepts that the information entered for the purposes of creating or updating his Account is proof of his identity. The information entered by the User is binding upon validation.

4.2. The User can access his Account at any time after having identified himself using his login credentials.

The User undertakes to use the Services personally and not to allow any third party to use them in his place or on his behalf, unless he bears full responsibility.

He is likewise responsible for maintaining the confidentiality of his identifier and API keys, any access to the Site using the latter being deemed to have been made by the User.

The User must immediately contact Netrows using the contact information mentioned herein if he notices that his Account has been used without his knowledge.

The User acknowledges Netrows's right to take all appropriate measures in such a case.

Netrows offers a REST API service that provides access to professional network data, including:

• Professional profiles (names, job titles, employment history, skills)
• Company information (details, insights, employee counts)
• Job listings and hiring information
• Professional posts and articles

The Services are detailed on the Site, in a form and according to the functionalities and technical means that Netrows deems most appropriate.

The Services operate on a credit-based system where each API request consumes credits purchased by the User.

The Services may be subscribed to in the form of a subscription (the "Subscription") or through pay-as-you-go credit purchases.

For Subscriptions, the Subscription begins on the day of its registration and payment, for the duration subscribed by the User, which may be monthly or annual (the "Initial Period"), from date to date.

It is then renewed tacitly for successive periods of the same duration as the Initial Period (the "Periods"), from date to date, unless terminated by Netrows or by the User, which may be done at any time.

Termination of the Subscription by the User is done directly through his Account settings.

Cancellation of the Subscription by Netrows is done by sending an email to the User.

Any Subscription Period begun is due in its entirety.

The User may unsubscribe from the Services at any time.

6.1 No Refunds Policy. Netrows does not provide refunds to users who request cancellation of Services, regardless of the reason for the request. You may cancel your account at any time via email to Netrows or in the Settings section of your account's dashboard. If you cancel paid Services, the cancellation will take effect at the end of your current billing period. Thereafter, Netrows will cease charging you for paid services and will disable your paid account.

For pay-as-you-go credits, credits do not expire and remain valid until used or until account termination.

6.2 Refund Exceptions. Notwithstanding Section 6.1, Netrows may, in its sole discretion, provide refunds in the following exceptional circumstances:

• Service Unavailability: If the Services are unavailable for 7 or more consecutive days due to a failure on Netrows's part (excluding force majeure events, scheduled maintenance, or third-party provider failures), Customer may request a pro-rata refund for the affected period;
• Material Breach by Netrows: If Netrows materially breaches these Terms and fails to cure such breach within 30 days of written notice from Customer, Customer may terminate the Services and request a pro-rata refund of any prepaid fees for the unused portion of the subscription period;
• Fraudulent or Unauthorized Charges: If Customer's payment method was charged without authorization or due to fraud, Customer may request a refund within 30 days of the charge. Customer must provide evidence of the unauthorized charge and cooperate with Netrows's investigation;
• EU Consumer Protection: For Customers who are consumers (not businesses) located in the European Union, the right of withdrawal under EU Directive 2011/83/EU applies. EU consumers may cancel their subscription within 14 days of purchase and receive a full refund, provided they have not used the Services during this period. By using the Services, EU consumers expressly waive their right of withdrawal.

All refund requests must be submitted in writing to support@netrows.com with detailed justification. Netrows will respond to refund requests within 14 business days. Approved refunds will be processed within 30 days to the original payment method.

6.3 No Refunds for Violations. No refunds will be provided if Customer's account is terminated for violation of these Terms, the Acceptable Use Policy, or applicable laws.

The prices of the Services are indicated on the Site.

Unless otherwise indicated, the prices are expressed in USD and exclusive of tax.

Each API request consumes 1 credit. Credits are non-refundable once purchased.

If an API request fails due to a service error on Netrows's side, the credit will be automatically refunded to the User's account.

Netrows reserves the right, at its own discretion and according to the terms and conditions of which it shall be the sole judge, to propose promotional offers or price reductions.

All payments are processed securely through Stripe, our payment processor. Netrows does not store credit card information.

The User acknowledges and expressly accepts:

• that the data collected on the Site and Netrows's computer equipment are proof of the reality of the operations carried out within the framework of the present Terms and Conditions;
• that these data constitute the main method of proof accepted between the parties, in particular for the calculation of the sums owed to Netrows and for API usage tracking.

Without prejudice to the other obligations set forth herein, the User agrees to comply with the following obligations.

9.1. The User agrees, in its use of the Services, to comply with the laws and regulations in force and not to infringe the rights of third parties or public order.

9.2. The User acknowledges that he/she has read on the Site the characteristics and constraints, particularly technical, of all the Services. He is solely responsible for his use of the Services.

9.3. The User agrees to make strictly personal use of the Services. Consequently, he/she is prohibited from assigning, conceding or transferring all or part of his/her rights or obligations hereunder to a third party, in any manner whatsoever, without prior written consent from Netrows.

9.4. The User undertakes to provide Netrows with all the information necessary for the proper performance of the Services. More generally, the User undertakes to actively cooperate with Netrows for the proper performance of the Services.

9.5. The User is informed and accepts that the implementation of the Services requires that he be connected to the Internet and that the quality of the Services depends directly on this connection, for which he alone is responsible.

9.6. The User is responsible for ensuring compliance with all applicable data protection laws, including GDPR, CCPA, and other regulations, in their use of data obtained through the Services.

The User agrees to defend, indemnify, and hold harmless Netrows, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to reasonable attorney's fees and costs) arising from or related to:

• User's use or misuse of the Services;
• User's breach of these Terms of Service or any representation, warranty, or covenant contained herein;
• User's violation of any third-party rights, including without limitation any intellectual property rights, privacy rights, publicity rights, or data protection rights;
• User's violation of any applicable laws, regulations, or industry standards;
• Any claim that User's use of the Services or User's content caused damage to a third party;
• User's failure to comply with applicable data protection laws, including but not limited to GDPR, CCPA, and other privacy regulations;
• Any negligent or willful misconduct by User or User's employees, contractors, or agents;
• User's violation of the terms of service, acceptable use policies, or other agreements of third-party platforms (including but not limited to LinkedIn, X/Twitter, Facebook, Reddit, or any other platforms from which data is accessed);
• User's creation of derivative works, databases, or competing services using data obtained through the Services;
• User's failure to maintain the security and confidentiality of API keys, passwords, or other authentication credentials, including any unauthorized access or use resulting from such failure.

This indemnification obligation will survive termination of these Terms of Service and User's use of the Services. Netrows reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by User, in which event User will cooperate with Netrows in asserting any available defenses.

11.1. It is strictly forbidden to use the Services for the following purposes:

• carrying out illegal, fraudulent activities or activities that infringe on the rights or security of third parties,
• undermining public order or violating current laws and regulations,
• intruding into a third party's computer system or any activity of a nature to harm, control, interfere with, or intercept all or part of a third party's computer system, violate its integrity or security,
• sending unsolicited emails and/or commercial prospecting or solicitation (spam),
• manipulations intended to improve the referencing of a third party site,
• aiding or inciting, in any form and in any manner whatsoever, one or more of the acts and activities described above,
• and more generally any practice diverting the Services to purposes other than those for which they were designed.

11.2. It is strictly forbidden for Users to copy and/or divert for their own purposes or those of third parties the concept, technologies, all or part of the data or any other element of the Site.

11.3. The following are also strictly prohibited:

• any behaviour of such a nature as to interrupt, suspend, slow down or prevent the continuity of the Services,
• any intrusions or attempted intrusions into Netrows's systems,
• any misappropriation of the Site's system resources,
• any actions of such a nature as to impose a disproportionate burden on the latter's infrastructures,
• any infringement of security and authentication measures,
• any acts likely to infringe the financial, commercial or moral rights and interests of Netrows or of the users of its Site, and finally more generally
• any breach of these general conditions.

11.4. It is strictly forbidden to monetize, sell or grant all or part of the access to the Services or to the Site, as well as to the information hosted and/or shared there, without explicit written authorization from Netrows.

11.5. Users must respect the rate limits specified in their subscription plan. Attempts to circumvent rate limits or abuse the API may result in immediate account suspension.

In the event of a breach of any of the provisions of these general terms and conditions or, more generally, a breach of the laws and regulations in force by a User, Netrows reserves the right to take any appropriate measure and in particular to:

• suspend or terminate access to the Services of the User who is the author of the breach or infringement, or who has taken part in it,
• delete any content placed online on the Site,
• publish on the Site any information message that Netrows deems useful,
• notify any authority concerned,
• initiate any legal action.

13.1. Netrows undertakes to provide the Services diligently and in accordance with the rules of the trade, it being specified that it has an obligation of means, to the exclusion of any obligation of result, which the Users expressly acknowledge and accept.

13.2. Netrows cannot guarantee that the data provided through the API will be 100% accurate or complete, as it depends on publicly available information from third-party sources. Netrows cannot be held liable for inaccuracies in the data. In the event of an error, Netrows undertakes, at the User's request, to investigate the issue.

13.3. Netrows undertakes to conduct regular checks to verify the operation and accessibility of the Site.

In this regard, Netrows reserves the right to temporarily interrupt access to the Site for maintenance reasons.

Netrows cannot be held responsible for temporary difficulties or impossibilities of access to the Site that are due to circumstances beyond its control, to force majeure (as defined in Section 13.7 below), or that are due to disruptions in the telecommunications networks.

13.4. Netrows does not guarantee to Users:

• that the Services, which are subject to constant research to improve their performance and progress, will be totally free of errors, defects or faults,
• that the Services, being standard and in no way offered for the sole intention of a given User according to his own personal constraints, will specifically meet his needs and expectations.

13.5. In any event, the liability that Netrows may incur hereunder is expressly limited to proven direct damages suffered by the User, and shall not exceed the greater of (i) ten thousand euros (€10,000) or (ii) the total amount paid by Customer to Netrows in the twelve (12) months preceding the event giving rise to the liability claim.

Netrows shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of business opportunity, business interruption, or loss of goodwill, even if Netrows has been advised of the possibility of such damages.

The limitations set forth in this Section 13.5 shall apply to the fullest extent permitted by applicable law, and shall survive termination of these Terms of Service.

13.6 Warranty Disclaimers. The Services are provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, Netrows disclaims all warranties, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Warranties that the Services will be uninterrupted, error-free, secure, or free from viruses or other harmful components;
• Warranties regarding the accuracy, completeness, timeliness, reliability, or quality of any data, content, or information provided through the Services;
• Warranties that defects will be corrected or that the Services will meet Customer's requirements;
• Any warranties arising from course of dealing, course of performance, or usage of trade.

Netrows does not warrant that the Services will be available at all times or that access will be uninterrupted. Scheduled maintenance, upgrades, or unforeseen technical issues may cause temporary unavailability. Netrows will make commercially reasonable efforts to provide advance notice of scheduled maintenance.

13.7 Force Majeure. Netrows shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to:

• Acts of God, natural disasters, pandemics, epidemics, or public health emergencies;
• War, terrorism, civil unrest, riots, or acts of government or military authority;
• Strikes, labor disputes, or other industrial actions;
• Failure or disruption of telecommunications, internet, or utility services;
• Failure of third-party service providers, including upstream data providers, hosting providers, or payment processors;
• Cyberattacks, distributed denial of service (DDoS) attacks, or other malicious activities;
• Changes in laws, regulations, or government orders that prevent or restrict performance.

In the event of force majeure, Netrows will notify Customer as soon as reasonably practicable and will use commercially reasonable efforts to resume performance. If the force majeure event continues for more than 30 consecutive days, either Party may terminate the affected Services upon written notice, and Customer will receive a pro-rata refund of any prepaid fees for the unused portion of the subscription period.

The systems, software, structures, infrastructures, databases and content of any kind (texts, images, visuals, music, logos, trademarks, databases, etc.) used by Netrows on the Site are protected by all intellectual property rights or database producers' rights in force.

Any disassembly, decompilation, decryption, extraction, reuse, copying and, more generally, any act of reproduction, representation, distribution and use of any of these elements, in whole or in part, without Netrows's authorization, is strictly prohibited and may be subject to legal proceedings.

In particular, the processing and enrichment of the data carried out by Netrows are protected by the sui generis rights of the data producers in force.

Consequently, any disassembly, decompilation, decryption, extraction, reuse, copying and, more generally, any act of reproduction, representation, distribution and use of any of the data, in whole or in part, and in particular for the purpose of resale or creating competing services, are strictly prohibited and may be subject to legal proceedings, which the User expressly acknowledges.

Trademark Ownership. Netrows, the Netrows logo, and all related marks, logos, and trade names are trademarks or registered trademarks of Netrows. All other trademarks, service marks, logos, trade names, and brand names mentioned on this Site or in connection with the Services are the property of their respective owners.

Third-Party Platform Disclaimers. Netrows is not affiliated with, endorsed by, or sponsored by LinkedIn Corporation, Microsoft Corporation, X Corp. (formerly Twitter, Inc.), Meta Platforms, Inc. (Facebook), Reddit, Inc., or any other third-party platforms from which data may be accessed through our Services.

The use of third-party trademarks, logos, or brand names on our Site is for identification and reference purposes only and does not imply any association with, endorsement by, or sponsorship from these companies. All such marks remain the property of their respective owners.

Platform-Specific Disclaimers:

• LinkedIn: LinkedIn is a registered trademark of LinkedIn Corporation and its affiliates. Netrows is an independent service and is not affiliated with, endorsed by, or sponsored by LinkedIn Corporation or Microsoft Corporation.
• X (Twitter): X and the X logo are trademarks of X Corp. Twitter and the Twitter logo are trademarks of X Corp. Netrows is not affiliated with, endorsed by, or sponsored by X Corp.
• Facebook: Facebook is a registered trademark of Meta Platforms, Inc. Netrows is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc.
• Reddit: Reddit and the Reddit logo are registered trademarks of Reddit, Inc. Netrows is not affiliated with, endorsed by, or sponsored by Reddit, Inc.
• Crunchbase: Crunchbase is a registered trademark of Crunchbase Inc. Netrows is not affiliated with, endorsed by, or sponsored by Crunchbase Inc.

Fair Use. Any use of third-party trademarks or logos on our Site is done under the principles of fair use for the purpose of identifying the sources of publicly available data and describing the functionality of our Services. Such use does not constitute trademark infringement or unfair competition.

Data Sources. Netrows accesses publicly available data from various sources on the internet. The availability of data through our Services does not imply any partnership, affiliation, or endorsement by the platforms from which the data originates.

Trademark Complaints. If you believe that your trademark rights have been violated, please contact us at legal@netrows.com with details of your claim.

The personal data you provide to Netrows or get access to via the Netrows website or API when using the Services will be subject to Netrows's Privacy Policy available at netrows.com/privacy, and the Data Processing Agreement. The Data Processing Agreement is incorporated into this Agreement by this reference. Each party will comply with the terms of the Data Processing Agreement: netrows.com/dpa.

For any personal data, such as names, professional email addresses, job titles, social networks URLs, or professional phone numbers that you access or obtain when using the Services, (i) you will remain an independent Controller as defined under the EU General Data Protection Regulation, 2016; (ii) will individually determine the purposes and means of its processing; and (iii) will comply with the obligations applicable to it under applicable data protection law with respect to the processing of such personal data.

Netrows may not under any circumstances be held responsible for the technical availability of Internet sites or mobile applications operated by third parties (including its possible partners) to which the User may have access through the Site.

Netrows assumes no responsibility for the content, advertising, products and/or services available on such third-party sites and mobile applications, which are governed by their own conditions of use.

Nor is Netrows responsible for transactions between the User and any advertiser, professional or merchant (including any of its partners) to which the User may be directed via the Site, and Netrows shall in no way be a party to any disputes whatsoever with these third parties concerning, in particular, the delivery of products and/or services, guarantees, declarations and any other obligations whatsoever to which these third parties are bound.

The User expressly authorizes Netrows to quote him and to use, if necessary, the reproduction of his brand or logo as a commercial reference, in particular at events, in his commercial documents and on his Internet site, in any form whatsoever, unless the User explicitly opts out by contacting Netrows at support@netrows.com.

18.1. Netrows reserves the right to modify these general terms and conditions at any time.

18.2. In the event of a significant change to these Terms, the Company will notify you of these changes via email or through a notice on the Site.

The modified general terms and conditions will apply as of the renewal of the Subscription following their coming into force, or immediately for pay-as-you-go users.

18.3. If the User does not accept the modified terms and conditions, the User must unsubscribe from the Services in accordance with the terms and conditions set out in the article "Duration of the Services, Termination".

18.4. Any User who uses the Services after the entry into force of the modified terms and conditions is deemed to have accepted these modifications.

In the event of a translation of these terms and conditions into one or more languages, the language of interpretation shall be English in the event of a contradiction or dispute as to the meaning of a term or provision.

20.1 Applicable Law. The present general conditions are governed by Spanish law.

20.2 Informal Dispute Resolution. In the event of a dispute concerning the validity, interpretation and/or execution of these Terms and Conditions, the Parties shall endeavor to reach an amicable solution to their dispute within 90 days of the date on which the first Party to act notifies the dispute to the other Party.

20.3 Mandatory Arbitration. If the Parties are unable to resolve the dispute amicably within 90 days, any dispute, controversy, or claim arising out of or relating to these Terms and Conditions, or the breach, termination, or invalidity thereof, shall be finally settled by binding arbitration in accordance with the Arbitration Rules of the Spanish Court of Arbitration (Corte Española de Arbitraje).

The arbitration shall be conducted by a single arbitrator appointed in accordance with the said Rules. The place of arbitration shall be Spain (Balearic Islands). The language of the arbitration shall be English. The arbitrator's decision shall be final and binding on both Parties, and judgment upon the award may be entered in any court having jurisdiction thereof.

20.4 Exceptions to Arbitration. Notwithstanding the foregoing, either Party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a Party's intellectual property rights, confidential information, or data security.

20.5 Class Action Waiver. To the fullest extent permitted by applicable law, each Party agrees that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, each Party waives any right to a jury trial.

20.6 Costs of Arbitration. Each Party shall bear its own costs of arbitration, including legal fees, unless the arbitrator determines that one Party's claim or defense was frivolous or brought in bad faith, in which case the arbitrator may award costs to the prevailing Party.

20.7 Jurisdiction for Non-Arbitrable Claims. For any claims not subject to arbitration under Section 20.4, the Parties agree that such claims shall be subject to the exclusive jurisdiction of the courts of Spain.