Terms of Service

Netrows offers its users (the "Users") a service that allows them to access professional network data through a REST API, including profiles, company information, and job listings (the "Data").

The services offered by Netrows (the "Services") are accessible through the Internet site https://netrows.com/

The purpose of these general terms and conditions is to define the terms and conditions of use of the Services offered on the Site as well as to define the rights and obligations of Netrows and the Users.

They are accessible and printable at any time by a direct link at the bottom of the Site.

They may be supplemented, if necessary, by specific terms of use for certain Services, which supplement these general terms and conditions and, in the event of contradiction, prevail over them.

The Site and the Services are intended exclusively for professionals in the context of their activity.

In this context, the Services are thus accessible, subject to the restrictions provided on the Site:

• to any natural person with the power or authority to enter into commitments under these terms and conditions. A natural person who does not have full legal capacity may only access the Site and the Services with the agreement of his or her legal representative;
• to any legal person acting through a natural person who has the legal capacity to contract in the name and on behalf of the legal person.

The acceptance of the present general conditions is materialized by a checkbox in the registration form.

This acceptance must be full and complete.

Any conditional acceptance is considered null and void.

Anyone who refuses these terms and conditions must not use the Services.

4.1. To use the Services, the User must fill out the registration form available on the Site. The User must provide Netrows with all the information marked as mandatory. Any incomplete registration will not be validated.

Registration automatically leads to the opening of an account in the User's name (the "Account") which allows him to manage his use of the Services in a form and according to the technical means that Netrows deems most appropriate for rendering said Services.

The User guarantees that all the information he gives in the registration form is accurate, up-to-date and sincere and is not misleading in any way.

He agrees to update this information in his Account in the event of modifications, so that they always correspond to the above-mentioned criteria.

The User is informed and accepts that the information entered for the purposes of creating or updating his Account is proof of his identity. The information entered by the User is binding upon validation.

4.2. The User can access his Account at any time after having identified himself using his login credentials.

The User undertakes to use the Services personally and not to allow any third party to use them in his place or on his behalf, unless he bears full responsibility.

He is likewise responsible for maintaining the confidentiality of his identifier and API keys, any access to the Site using the latter being deemed to have been made by the User.

The User must immediately contact Netrows using the contact information mentioned herein if he notices that his Account has been used without his knowledge.

The User acknowledges Netrows's right to take all appropriate measures in such a case.

4.3 Access Request and Approval. Submitting a request for access to the Services (whether through the Site's registration form, the "Get Access" page, or any other channel) does not guarantee that such request will be approved. Netrows reserves the sole and exclusive right to evaluate, approve, or reject any access request at its absolute discretion and without obligation to provide reasons for its decision.

In evaluating access requests, Netrows may consider, without limitation, the following factors:

• the legitimacy and nature of the stated business use case;
• whether the applicant has provided a valid business email address (requests submitted with personal email addresses from providers such as Gmail, Yahoo, Outlook, or similar may be rejected);
• the completeness and accuracy of the information provided in the access request form;
• the applicant's industry, company, and intended use of the Data;
• compliance with applicable laws, regulations, and Netrows's Acceptable Use Policy;
• any prior history of account suspension, termination, or violation of Netrows's Terms by the applicant or affiliated entities.

Access requests that are not approved within thirty (30) days of submission shall be automatically deleted, together with all personal data and information provided in the access request form. Netrows shall have no obligation to retain, archive, or return any data associated with rejected or expired access requests. Applicants whose requests have been rejected or have expired may submit a new access request at any time, subject to the same evaluation criteria.

Netrows shall not be liable for any loss, damage, or inconvenience arising from the rejection, delay, or expiration of an access request.

5.1 Platform Overview. Netrows provides a B2B data enrichment platform accessible through a REST API, enabling Users to programmatically retrieve, verify, and enrich professional and business data from publicly available sources across the internet. The platform offers 260+ API endpoints spanning 47+ data sources.

5.2 Data Categories. The Services provide access to the following categories of data (the "Data"):

• People Data: Professional profiles, employment history, skills, education, certifications, recommendations, connections, and similar profiles;
• Company Data: Company details, employee counts, insights, affiliated pages, similar companies, job postings, and organizational information;
• Job Data: Job listings, job details, hiring teams, and job search;
• Content Data: Professional posts, articles, reactions, and comments;
• Social Media Data: User profiles, posts, followers, following, mentions, and engagement metrics from supported platforms;
• Business Intelligence Data: Company reviews, ratings, salary information, technographic data, and competitive intelligence from supported platforms;
• Contact Discovery: Reverse email lookup and professional contact information.

The specific data sources, endpoints, and data fields available through the Services are described in the API documentation accessible on the Site. Netrows may add, modify, or discontinue data sources and endpoints at any time, with reasonable notice where practicable.

5.3 Radar Monitoring. Netrows offers a monitoring service ("Radar") that allows Users to track changes to professional profiles and company information over time. Users may add profiles or companies to their monitoring list at a one-time credit cost per item. Once added, monitoring is provided at no additional credit cost for as long as the User maintains an active account. Changes detected by Radar are delivered via webhook notifications to a User-specified HTTPS endpoint or through in-app notifications. Netrows does not guarantee the frequency, completeness, or timeliness of change detection, which operates on a best-efforts basis.

5.4 Credit-Based Pricing. The Services operate on a credit-based system where each API request consumes a number of credits depending on the endpoint called and the complexity of the data returned. Credit costs per endpoint are specified in the API documentation. Credits are prepaid, either as part of a subscription plan or through individual credit purchases. If an API request fails due to a service error on Netrows's side (HTTP 5xx response), the credits consumed by that request will be automatically refunded to the User's account.

5.5 Data Accuracy Disclaimer. All Data returned by the Services is sourced from publicly available information across the internet using automated data retrieval methods. Netrows does not create, fabricate, or independently verify the Data. The Data is provided on an "as is" and "as available" basis. Netrows makes no representation, warranty, or guarantee regarding the accuracy, completeness, timeliness, or reliability of any Data. Professional data is inherently dynamic — employment status, contact information, and company details change frequently and may not be current at the time of retrieval. The User is solely responsible for validating the fitness and suitability of any Data for the User's specific use case before acting upon it.

5.6 API Documentation. Netrows shall make API documentation available to Users during the term of their account. The documentation describes available endpoints, request and response formats, credit costs, rate limits, and usage examples. Netrows may update the documentation from time to time to reflect changes to the Services. The User is responsible for reviewing the documentation to understand how to use the Services.

5.7 Service Availability. Netrows shall use commercially reasonable efforts to maintain the availability of the Services. The Services may be temporarily unavailable due to scheduled maintenance, upgrades, or unforeseen technical issues. Netrows will make commercially reasonable efforts to provide advance notice of scheduled maintenance. The Services are provided on a best-efforts basis (obligation of means) and Netrows assumes no obligation of result with respect to the availability, performance, or uptime of the Services.

The Services may be subscribed to in the form of a subscription (the "Subscription") or through pay-as-you-go credit purchases.

For Subscriptions, the Subscription begins on the day of its registration and payment, for the duration subscribed by the User, which may be monthly or annual (the "Initial Period"), from date to date.

It is then renewed tacitly for successive periods of the same duration as the Initial Period (the "Periods"), from date to date, unless terminated by Netrows or by the User, which may be done at any time.

Termination of the Subscription by the User is done directly through his Account settings.

Cancellation of the Subscription by Netrows is done by sending an email to the User.

Any Subscription Period begun is due in its entirety.

The User may unsubscribe from the Services at any time.

6.1 No Refunds Policy. Netrows does not provide refunds to users who request cancellation of Services, regardless of the reason for the request. You may cancel your account at any time via email to Netrows or in the Settings section of your account's dashboard. If you cancel paid Services, the cancellation will take effect at the end of your current billing period. Thereafter, Netrows will cease charging you for paid services and will disable your paid account.

For pay-as-you-go credits, credits do not expire and remain valid until used or until account termination.

6.2 Refund Exceptions. Notwithstanding Section 6.1, Netrows may, in its sole discretion, provide refunds in the following exceptional circumstances:

• Service Unavailability: If the Services are unavailable for 7 or more consecutive days due to a failure on Netrows's part (excluding force majeure events, scheduled maintenance, or third-party provider failures), Customer may request a pro-rata refund for the affected period;
• Material Breach by Netrows: If Netrows materially breaches these Terms and fails to cure such breach within 30 days of written notice from Customer, Customer may terminate the Services and request a pro-rata refund of any prepaid fees for the unused portion of the subscription period;
• Fraudulent or Unauthorized Charges: If Customer's payment method was charged without authorization or due to fraud, Customer may request a refund within 30 days of the charge. Customer must provide evidence of the unauthorized charge and cooperate with Netrows's investigation;
• EU Consumer Protection: For Customers who are consumers (not businesses) located in the European Union, the right of withdrawal under EU Directive 2011/83/EU applies. EU consumers may cancel their subscription within 14 days of purchase and receive a full refund, provided they have not used the Services during this period. By using the Services, EU consumers expressly waive their right of withdrawal.

All refund requests must be submitted in writing to support@netrows.com with detailed justification. Netrows will respond to refund requests within 14 business days. Approved refunds will be processed within 30 days to the original payment method.

6.3 No Refunds for Violations. No refunds will be provided if Customer's account is terminated for violation of these Terms, the Acceptable Use Policy, or applicable laws.

6.4 Chargeback and Payment Dispute Policy. By subscribing to or purchasing Services, Customer expressly agrees to contact Netrows at support@netrows.com before initiating any chargeback, payment dispute, or reversal with their bank or card issuer. Netrows will make reasonable efforts to resolve any billing concerns within 5 business days of receiving written notice.

Customer acknowledges that initiating a chargeback or payment dispute without first contacting Netrows constitutes a breach of these Terms. In such cases, Netrows reserves the right to immediately suspend or terminate Customer's account, recover any disputed amounts through available legal means, and report the dispute to credit agencies or fraud prevention services.

6.5 Overage and Usage-Based Billing. Customers on subscription plans who exceed their included credit allocation will be charged for additional usage at the applicable overage rate for their plan. Overage charges are calculated based on actual API usage as recorded by Netrows's systems, which constitute the authoritative record of usage. By accepting these Terms, Customer acknowledges and agrees that overage charges reflect actual service consumption and are not subject to dispute on the basis that the Customer was unaware of their usage level.

Overage invoices are issued automatically upon reaching usage thresholds or at the end of the billing period. Customer is responsible for monitoring their credit consumption via the dashboard. Netrows provides real-time usage tracking and low-credit notifications to assist Customers in managing their usage.

6.6 Cancellation and Final Billing. Upon cancellation of a subscription, any outstanding overage charges accrued during the final billing period will be invoiced and charged to the Customer's payment method on file. Cancellation does not waive Customer's obligation to pay for Services already consumed. The final overage invoice is a charge for services rendered prior to cancellation and does not constitute a recurring subscription charge.

The prices of the Services are indicated on the Site.

Unless otherwise indicated, the prices are expressed in EUR and exclusive of tax. Applicable taxes (including VAT) are calculated and added automatically by our payment processor based on your billing location. Business customers in the EU may add their VAT number through the subscription management portal to benefit from reverse charge mechanics where applicable.

Each API request consumes a number of credits depending on the endpoint called. The credit cost per endpoint is indicated in the API documentation. Credits are non-refundable once purchased.

If an API request fails due to a service error on Netrows's side, the credit will be automatically refunded to the User's account.

Netrows reserves the right, at its own discretion and according to the terms and conditions of which it shall be the sole judge, to propose promotional offers or price reductions.

All payments are processed securely through Stripe, our payment processor. Netrows does not store credit card information.

The User acknowledges and expressly accepts:

• that the data collected on the Site and Netrows's computer equipment are proof of the reality of the operations carried out within the framework of the present Terms and Conditions;
• that these data constitute the main method of proof accepted between the parties, in particular for the calculation of the sums owed to Netrows and for API usage tracking.

Without prejudice to the other obligations set forth herein, the User agrees to comply with the following obligations.

9.1. The User agrees, in its use of the Services, to comply with the laws and regulations in force and not to infringe the rights of third parties or public order.

9.2. The User acknowledges that he/she has read on the Site the characteristics and constraints, particularly technical, of all the Services. He is solely responsible for his use of the Services.

9.3. The User agrees to make strictly personal use of the Services. Consequently, he/she is prohibited from assigning, conceding or transferring all or part of his/her rights or obligations hereunder to a third party, in any manner whatsoever, without prior written consent from Netrows.

9.4. The User undertakes to provide Netrows with all the information necessary for the proper performance of the Services. More generally, the User undertakes to actively cooperate with Netrows for the proper performance of the Services.

9.5. The User is informed and accepts that the implementation of the Services requires that he be connected to the Internet and that the quality of the Services depends directly on this connection, for which he alone is responsible.

9.6. The User is responsible for ensuring compliance with all applicable data protection laws, including GDPR, CCPA, and other regulations, in their use of data obtained through the Services.

The User agrees to defend, indemnify, and hold harmless Netrows, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to reasonable attorney's fees and costs) arising from or related to:

• User's use or misuse of the Services;
• User's breach of these Terms of Service or any representation, warranty, or covenant contained herein;
• User's violation of any third-party rights, including without limitation any intellectual property rights, privacy rights, publicity rights, or data protection rights;
• User's violation of any applicable laws, regulations, or industry standards;
• Any claim that User's use of the Services or User's content caused damage to a third party;
• User's failure to comply with applicable data protection laws, including but not limited to GDPR, CCPA, and other privacy regulations;
• Any negligent or willful misconduct by User or User's employees, contractors, or agents;
• User's violation of the terms of service, acceptable use policies, or other agreements of third-party platforms (including but not limited to LinkedIn, X/Twitter, Facebook, Reddit, or any other platforms from which data is accessed);
• User's creation of derivative works, databases, or competing services using data obtained through the Services;
• User's failure to maintain the security and confidentiality of API keys, passwords, or other authentication credentials, including any unauthorized access or use resulting from such failure.

This indemnification obligation will survive termination of these Terms of Service and User's use of the Services. Netrows reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by User, in which event User will cooperate with Netrows in asserting any available defenses.

11.1. It is strictly forbidden to use the Services for the following purposes:

• carrying out illegal, fraudulent activities or activities that infringe on the rights or security of third parties,
• undermining public order or violating current laws and regulations,
• intruding into a third party's computer system or any activity of a nature to harm, control, interfere with, or intercept all or part of a third party's computer system, violate its integrity or security,
• sending unsolicited emails and/or commercial prospecting or solicitation (spam),
• manipulations intended to improve the referencing of a third party site,
• aiding or inciting, in any form and in any manner whatsoever, one or more of the acts and activities described above,
• and more generally any practice diverting the Services to purposes other than those for which they were designed.

11.2. It is strictly forbidden for Users to copy and/or divert for their own purposes or those of third parties the concept, technologies, all or part of the data or any other element of the Site.

11.3. The following are also strictly prohibited:

• any behaviour of such a nature as to interrupt, suspend, slow down or prevent the continuity of the Services,
• any intrusions or attempted intrusions into Netrows's systems,
• any misappropriation of the Site's system resources,
• any actions of such a nature as to impose a disproportionate burden on the latter's infrastructures,
• any infringement of security and authentication measures,
• any acts likely to infringe the financial, commercial or moral rights and interests of Netrows or of the users of its Site, and finally more generally
• any breach of these general conditions.

11.4. It is strictly forbidden to monetize, sell or grant all or part of the access to the Services or to the Site, as well as to the information hosted and/or shared there, without explicit written authorization from Netrows.

11.5. Rate Limits and Fair Use Policy. Each subscription plan includes a defined rate limit expressed in requests per minute ("RPM"). These limits are set per user account and apply across all API keys associated with that account. Users must not exceed the rate limits applicable to their subscription plan.

The following behaviors are strictly prohibited and constitute a material breach of these Terms:

• Deliberately exceeding the rate limit through automated scripts, bots, or parallel requests designed to circumvent per-minute restrictions;
• Creating multiple accounts, API keys, or sub-accounts for the purpose of aggregating rate limit capacity beyond what a single plan permits;
• Using technical means (including but not limited to request queuing, distributed systems, or proxy rotation) to systematically bypass rate limiting mechanisms;
• Sharing API keys with third parties in a manner that results in combined usage exceeding the plan's rate limit;
• Any other attempt to obtain more API capacity than what is allocated under the User's subscription plan.

Consequences of Rate Limit Violations. In the event of a rate limit violation, Netrows reserves the right to take any or all of the following actions, at its sole discretion and without prior notice:

• Automatic throttling: Requests exceeding the rate limit will be automatically rejected with an HTTP 429 (Too Many Requests) response. No credits will be refunded for throttled requests;
• Temporary suspension: Accounts exhibiting patterns of systematic rate limit abuse may be temporarily suspended pending investigation;
• Permanent termination: Repeated or intentional circumvention of rate limits constitutes a material breach of these Terms and may result in immediate and permanent account termination without refund;
• Retroactive billing: If abuse results in infrastructure costs exceeding what the User's plan covers, Netrows reserves the right to invoice the User for the excess usage at the applicable overage rate;
• Legal action: Netrows reserves the right to pursue legal remedies for damages caused by systematic abuse of the platform's infrastructure.

11.6 Insufficient Credits and Access Restrictions. When a User's credit balance reaches zero, API requests to paid endpoints will be rejected with an HTTP 402 (Payment Required) response. Users on the free trial are allocated a limited number of credits; once exhausted, access to paid endpoints is suspended until credits are purchased. No credits are consumed for requests that return HTTP 402 responses.

Netrows reserves the right, at its sole discretion and without prior notice, to take any or all of the following actions in connection with accounts that have exhausted their credits or that exhibit patterns of usage inconsistent with legitimate evaluation or business purposes:

• Access restriction: Suspension of access to all paid API endpoints until credits are purchased or a subscription is activated;
• Trial abuse detection: If Netrows reasonably determines that a User has created multiple accounts, used disposable email addresses, or employed other means to obtain additional free trial credits beyond the single trial allocation per User, Netrows may immediately suspend or terminate all associated accounts without notice or refund;
• Account termination: Accounts that remain at zero credits with no active subscription and no API activity for thirty (30) consecutive days may be deactivated and deleted in accordance with Section 24 (Inactive Account Deactivation).

Users who require higher rate limits or additional credits should contact Netrows to discuss an upgraded plan or a custom Enterprise arrangement. Netrows will not be liable for any loss of data, business interruption, or other damages resulting from the enforcement of rate limits, credit restrictions, or account deactivation in accordance with these Terms.

In the event of a breach of any of the provisions of these general terms and conditions or, more generally, a breach of the laws and regulations in force by a User, Netrows reserves the right to take any appropriate measure and in particular to:

• suspend or terminate access to the Services of the User who is the author of the breach or infringement, or who has taken part in it,
• delete any content placed online on the Site,
• publish on the Site any information message that Netrows deems useful,
• notify any authority concerned,
• initiate any legal action.

13.1. Netrows undertakes to provide the Services diligently and in accordance with the rules of the trade, it being specified that it has an obligation of means, to the exclusion of any obligation of result, which the Users expressly acknowledge and accept.

13.2. Netrows cannot guarantee that the data provided through the API will be 100% accurate or complete, as it depends on publicly available information from third-party sources. Netrows cannot be held liable for inaccuracies in the data. In the event of an error, Netrows undertakes, at the User's request, to investigate the issue.

13.3. Netrows undertakes to conduct regular checks to verify the operation and accessibility of the Site.

In this regard, Netrows reserves the right to temporarily interrupt access to the Site for maintenance reasons.

Netrows cannot be held responsible for temporary difficulties or impossibilities of access to the Site that are due to circumstances beyond its control, to force majeure (as defined in Section 13.7 below), or that are due to disruptions in the telecommunications networks.

13.4. Netrows does not guarantee to Users:

• that the Services, which are subject to constant research to improve their performance and progress, will be totally free of errors, defects or faults,
• that the Services, being standard and in no way offered for the sole intention of a given User according to his own personal constraints, will specifically meet his needs and expectations.

13.5. In any event, the liability that Netrows may incur hereunder is expressly limited to proven direct damages suffered by the User, and shall not exceed the greater of (i) ten thousand euros (€10,000) or (ii) the total amount paid by Customer to Netrows in the twelve (12) months preceding the event giving rise to the liability claim.

Netrows shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of business opportunity, business interruption, or loss of goodwill, even if Netrows has been advised of the possibility of such damages.

The limitations set forth in this Section 13.5 shall apply to the fullest extent permitted by applicable law, and shall survive termination of these Terms of Service.

13.5.1 Uncapped Liabilities. Notwithstanding the foregoing, the following liabilities are not subject to the aggregate cap or the exclusion of consequential damages set forth in Section 13.5:

• User's liability arising from breach of Section 11 (Prohibited Behaviors) or the Acceptable Use Policy;
• User's liability for liquidated damages under Section 25 (Unauthorized Redistribution);
• Either party's liability for infringement of the other party's intellectual property rights;
• User's indemnification obligations under Section 10;
• Either party's liability for gross negligence or willful misconduct;
• User's liability to pay fees due and owing under these Terms;
• Any liability that cannot be limited or excluded under applicable mandatory law.

13.5.2 No Warranty on Results. Netrows does not warrant that the Services will find a result for any particular query. The Services are provided on a best-efforts basis. The absence of a result (HTTP 404 response) does not indicate that a matching individual, company, or record does not exist; it indicates only that no matching record was found within the available data sources at the time of the query. The User acknowledges that credits consumed by queries returning no results are validly charged and are not subject to refund, except where the query resulted in an error attributable to Netrows (HTTP 5xx response).

13.6 Warranty Disclaimers. The Services are provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, Netrows disclaims all warranties, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Warranties that the Services will be uninterrupted, error-free, secure, or free from viruses or other harmful components;
• Warranties regarding the accuracy, completeness, timeliness, reliability, or quality of any data, content, or information provided through the Services;
• Warranties that defects will be corrected or that the Services will meet Customer's requirements;
• Any warranties arising from course of dealing, course of performance, or usage of trade.

Netrows does not warrant that the Services will be available at all times or that access will be uninterrupted. Scheduled maintenance, upgrades, or unforeseen technical issues may cause temporary unavailability. Netrows will make commercially reasonable efforts to provide advance notice of scheduled maintenance.

13.7 Force Majeure. Netrows shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to:

• Acts of God, natural disasters, pandemics, epidemics, or public health emergencies;
• War, terrorism, civil unrest, riots, or acts of government or military authority;
• Strikes, labor disputes, or other industrial actions;
• Failure or disruption of telecommunications, internet, or utility services;
• Failure of third-party service providers, including upstream data providers, hosting providers, or payment processors;
• Cyberattacks, distributed denial of service (DDoS) attacks, or other malicious activities;
• Changes in laws, regulations, or government orders that prevent or restrict performance.

In the event of force majeure, Netrows will notify Customer as soon as reasonably practicable and will use commercially reasonable efforts to resume performance. If the force majeure event continues for more than 30 consecutive days, either Party may terminate the affected Services upon written notice, and Customer will receive a pro-rata refund of any prepaid fees for the unused portion of the subscription period.

The systems, software, structures, infrastructures, databases and content of any kind (texts, images, visuals, music, logos, trademarks, databases, etc.) used by Netrows on the Site are protected by all intellectual property rights or database producers' rights in force.

Any disassembly, decompilation, decryption, extraction, reuse, copying and, more generally, any act of reproduction, representation, distribution and use of any of these elements, in whole or in part, without Netrows's authorization, is strictly prohibited and may be subject to legal proceedings.

In particular, the processing and enrichment of the data carried out by Netrows are protected by the sui generis rights of the data producers in force.

Consequently, any disassembly, decompilation, decryption, extraction, reuse, copying and, more generally, any act of reproduction, representation, distribution and use of any of the data, in whole or in part, and in particular for the purpose of resale or creating competing services, are strictly prohibited and may be subject to legal proceedings, which the User expressly acknowledges.

Trademark Ownership. Netrows, the Netrows logo, and all related marks, logos, and trade names are trademarks or registered trademarks of Netrows. All other trademarks, service marks, logos, trade names, and brand names mentioned on this Site or in connection with the Services are the property of their respective owners.

Third-Party Platform Disclaimers. Netrows is not affiliated with, endorsed by, or sponsored by LinkedIn Corporation, Microsoft Corporation, X Corp. (formerly Twitter, Inc.), Meta Platforms, Inc. (Facebook), Reddit, Inc., or any other third-party platforms from which data may be accessed through our Services.

The use of third-party trademarks, logos, or brand names on our Site is for identification and reference purposes only and does not imply any association with, endorsement by, or sponsorship from these companies. All such marks remain the property of their respective owners.

Platform-Specific Disclaimers:

• LinkedIn: LinkedIn is a registered trademark of LinkedIn Corporation and its affiliates. Netrows is an independent service and is not affiliated with, endorsed by, or sponsored by LinkedIn Corporation or Microsoft Corporation.
• X (Twitter): X and the X logo are trademarks of X Corp. Twitter and the Twitter logo are trademarks of X Corp. Netrows is not affiliated with, endorsed by, or sponsored by X Corp.
• Facebook: Facebook is a registered trademark of Meta Platforms, Inc. Netrows is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc.
• Reddit: Reddit and the Reddit logo are registered trademarks of Reddit, Inc. Netrows is not affiliated with, endorsed by, or sponsored by Reddit, Inc.
• Crunchbase: Crunchbase is a registered trademark of Crunchbase Inc. Netrows is not affiliated with, endorsed by, or sponsored by Crunchbase Inc.

Fair Use. Any use of third-party trademarks or logos on our Site is done under the principles of fair use for the purpose of identifying the sources of publicly available data and describing the functionality of our Services. Such use does not constitute trademark infringement or unfair competition.

Data Sources. Netrows accesses publicly available data from various sources on the internet. The availability of data through our Services does not imply any partnership, affiliation, or endorsement by the platforms from which the data originates.

Trademark Complaints. If you believe that your trademark rights have been violated, please contact us at legal@netrows.com with details of your claim.

The personal data you provide to Netrows or get access to via the Netrows website or API when using the Services will be subject to Netrows's Privacy Policy available at netrows.com/privacy, and the Data Processing Agreement. The Data Processing Agreement is incorporated into this Agreement by this reference. Each party will comply with the terms of the Data Processing Agreement: netrows.com/dpa.

For any personal data, such as names, professional email addresses, job titles, social networks URLs, or professional phone numbers that you access or obtain when using the Services, (i) you will remain an independent Controller as defined under the EU General Data Protection Regulation, 2016; (ii) will individually determine the purposes and means of its processing; and (iii) will comply with the obligations applicable to it under applicable data protection law with respect to the processing of such personal data.

Netrows may not under any circumstances be held responsible for the technical availability of Internet sites or mobile applications operated by third parties (including its possible partners) to which the User may have access through the Site.

Netrows assumes no responsibility for the content, advertising, products and/or services available on such third-party sites and mobile applications, which are governed by their own conditions of use.

Nor is Netrows responsible for transactions between the User and any advertiser, professional or merchant (including any of its partners) to which the User may be directed via the Site, and Netrows shall in no way be a party to any disputes whatsoever with these third parties concerning, in particular, the delivery of products and/or services, guarantees, declarations and any other obligations whatsoever to which these third parties are bound.

The User expressly authorizes Netrows to quote him and to use, if necessary, the reproduction of his brand or logo as a commercial reference, in particular at events, in his commercial documents and on his Internet site, in any form whatsoever, unless the User explicitly opts out by contacting Netrows at support@netrows.com.

18.1. Netrows reserves the right to modify these general terms and conditions at any time.

18.2. In the event of a significant change to these Terms, the Company will notify you of these changes via email or through a notice on the Site.

The modified general terms and conditions will apply as of the renewal of the Subscription following their coming into force, or immediately for pay-as-you-go users.

18.3. If the User does not accept the modified terms and conditions, the User must unsubscribe from the Services in accordance with the terms and conditions set out in the article "Duration of the Services, Termination".

18.4. Any User who uses the Services after the entry into force of the modified terms and conditions is deemed to have accepted these modifications.

In the event of a translation of these terms and conditions into one or more languages, the language of interpretation shall be English in the event of a contradiction or dispute as to the meaning of a term or provision.

20.1 Applicable Law. The present general conditions are governed by Spanish law.

20.2 Informal Dispute Resolution. In the event of a dispute concerning the validity, interpretation and/or execution of these Terms and Conditions, the Parties shall endeavor to reach an amicable solution to their dispute within 90 days of the date on which the first Party to act notifies the dispute to the other Party.

20.3 Mandatory Arbitration. If the Parties are unable to resolve the dispute amicably within 90 days, any dispute, controversy, or claim arising out of or relating to these Terms and Conditions, or the breach, termination, or invalidity thereof, shall be finally settled by binding arbitration in accordance with the Arbitration Rules of the Spanish Court of Arbitration (Corte Española de Arbitraje).

The arbitration shall be conducted by a single arbitrator appointed in accordance with the said Rules. The place of arbitration shall be Spain (Balearic Islands). The language of the arbitration shall be English. The arbitrator's decision shall be final and binding on both Parties, and judgment upon the award may be entered in any court having jurisdiction thereof.

20.4 Exceptions to Arbitration. Notwithstanding the foregoing, either Party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a Party's intellectual property rights, confidential information, or data security.

20.5 Class Action Waiver. To the fullest extent permitted by applicable law, each Party agrees that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, each Party waives any right to a jury trial.

20.6 Costs of Arbitration. Each Party shall bear its own costs of arbitration, including legal fees, unless the arbitrator determines that one Party's claim or defense was frivolous or brought in bad faith, in which case the arbitrator may award costs to the prevailing Party.

20.7 Jurisdiction for Non-Arbitrable Claims. For any claims not subject to arbitration under Section 20.4, the Parties agree that such claims shall be subject to the exclusive jurisdiction of the courts of Spain.

Netrows is not a "consumer reporting agency" as defined in the U.S. Fair Credit Reporting Act, 15 U.S.C. § 1681 et seq. ("FCRA"), and the Data does not constitute a "consumer report" under the FCRA or any equivalent consumer reporting legislation in any jurisdiction. The Services are designed exclusively for B2B commercial purposes.

The User represents, warrants, and undertakes that it will not use the Data, in whole or in part, as a factor in determining:

• the eligibility of any individual for consumer credit or insurance;
• employment, promotion, or reassignment decisions;
• eligibility for a license or other benefit granted by a governmental authority;
• eligibility for housing; or
• any other purpose governed by the FCRA or equivalent consumer protection laws in any jurisdiction (collectively, "Prohibited Consumer Uses").

The User acknowledges that this restriction is a material condition of these Terms.

22.1 Sensitive Data Inference. The User shall not use the Data, alone or in combination with any other data, to infer, derive, or predict special categories of personal data as defined in Article 9 of the GDPR (or equivalent categories under applicable privacy laws), including but not limited to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, or data concerning a natural person's sex life or sexual orientation.

This prohibition extends to the use of the Data as an input to any automated profiling, scoring, or classification system that generates outputs falling within any of the foregoing categories.

22.2 Anti-Discrimination. The User shall not use the Data in any manner that would constitute unlawful discrimination against any individual on the basis of race, color, religion, national origin, sex, age, disability, genetic information, sexual orientation, gender identity, or any other characteristic protected by applicable anti-discrimination laws (including, without limitation, Directive 2000/43/EC, Directive 2000/78/EC, and the U.S. Civil Rights Act).

23.1 Sanctions and Export Control. The User shall not use the Services or receive Data while located in, or on behalf of any person or entity located in, any country or territory subject to comprehensive trade or economic sanctions administered by the United States (OFAC), the European Union, the United Nations Security Council, or Spain, or while designated on any restricted or denied party list maintained by any of the foregoing authorities.

The User represents and warrants that neither the User nor any of its authorized users is:

• located in, organized under the laws of, or ordinarily resident in a sanctioned country (currently including, without limitation, Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions);
• designated on the OFAC Specially Designated Nationals and Blocked Persons List (SDN List), the EU Consolidated List of Persons Subject to Financial Sanctions, or any equivalent restricted party list; or
• owned or controlled by any person or entity described above.

The User shall promptly notify Netrows if any of the foregoing representations ceases to be accurate. Netrows may, at its sole discretion and without prior notice, implement geographic verification measures to enforce compliance with this section. A breach of this section constitutes an irremediable material breach of these Terms.

23.2 Anti-Corruption. Each party represents, warrants, and undertakes that it shall comply with all applicable anti-bribery and anti-corruption laws and regulations, including but not limited to the U.S. Foreign Corrupt Practices Act ("FCPA"), the UK Bribery Act 2010, and applicable EU anti-corruption directives. Neither party shall, directly or indirectly, offer, promise, give, or authorize the giving of any payment, gift, or anything of value to any public official, government employee, or any other person for the purpose of improperly obtaining or retaining business or securing any improper advantage in connection with these Terms. Each party shall promptly notify the other if it becomes aware of any actual or suspected violation of this section.

If a User account (i) has no active subscription and (ii) has recorded no API activity for a continuous period of thirty (30) days, Netrows may, in its sole discretion, deactivate and subsequently delete that account, together with all associated data, API keys, and configuration, without prior notice to the User.

The User acknowledges that deactivation under this section is irreversible through self-service means; reactivation of a deactivated account requires the User to contact Netrows support and is subject to Netrows's approval at its sole discretion. Netrows shall have no liability arising from the deactivation or deletion of an inactive account under this section.

Any unused credits remaining in a deactivated account shall be forfeited and shall not be refunded or transferred.

The User acknowledges that any unauthorized resale, sublicensing, redistribution, or systematic transfer of Data (whether in raw, enriched, or derived form) to third parties would cause Netrows substantial and irreparable harm that would be difficult to quantify precisely.

In the event of a breach of Section 11.4 (prohibition on monetizing, selling, or granting access to Data), the User agrees to pay Netrows, as liquidated damages and not as a penalty, an amount equal to five (5) times the total fees paid or payable by the User under these Terms during the twelve (12) months preceding the date of the breach (or, if the User has been a customer for less than twelve months, five (5) times the annualized equivalent of the fees paid to date), in addition to any other rights or remedies available to Netrows at law or in equity (including injunctive relief).

The parties agree that this amount represents a reasonable pre-estimate of Netrows's minimum loss and is not disproportionate. This liquidated damages provision does not limit Netrows's right to seek additional damages to the extent actual damages exceed the liquidated amount, nor does it limit Netrows's right to terminate these Terms with immediate effect.

26.1 Definition. "Confidential Information" means any information disclosed by one party (the "Disclosing Party") to the other (the "Receiving Party") in connection with these Terms that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Netrows's Confidential Information includes, without limitation, the platform architecture, API specifications not publicly documented, pricing (except as published), and business strategy. The User's Confidential Information includes non-public business information.

26.2 Exclusions. Confidential Information does not include information that: (a) is or becomes publicly known through no act or omission of the Receiving Party; (b) was already in the Receiving Party's possession at the time of disclosure, without restriction; (c) is independently developed by the Receiving Party without use of the Disclosing Party's Confidential Information; (d) is rightfully received from a third party without restriction on disclosure; or (e) is required to be disclosed by applicable law, court order, or governmental authority, provided that the Receiving Party gives prompt written notice to the Disclosing Party (to the extent legally permitted).

26.3 Obligations. Each Receiving Party shall: (a) hold the Disclosing Party's Confidential Information in strict confidence using at least the same degree of care it uses to protect its own confidential information (but no less than reasonable care); (b) not disclose Confidential Information to any third party except to its employees, officers, directors, contractors, and professional advisors who have a need to know and are bound by confidentiality obligations at least as protective as those in this section; and (c) use Confidential Information solely for the purpose of exercising its rights and fulfilling its obligations under these Terms.

26.4 Survival. The obligations of this section shall survive the expiration or termination of these Terms for a period of three (3) years, except that obligations with respect to trade secrets shall continue for so long as the information remains a trade secret under applicable law.

The User may integrate the Services into the User's own software product or platform (an "Embedded Application") for the benefit of the User's own end users, subject to all of the following conditions:

• The User's Embedded Application must access the Services exclusively through the User's own API key(s); end users of the Embedded Application shall not be issued separate Netrows API keys or granted direct access to the Netrows platform;
• The User remains solely responsible for all API usage generated through its Embedded Application, including usage by the User's end users, and all such usage shall be counted against the User's credit balance and rate limits;
• The Embedded Application shall not expose Netrows's raw Data or API responses to end users in a form that would allow such end users to build, populate, or enrich their own databases with Netrows Data — the User must transform, aggregate, or integrate the Data within the Embedded Application before presenting it to end users;
• The User shall not represent or imply to its end users that they have a direct relationship with Netrows or any direct rights under these Terms;
• Embedded Use at scale (exceeding one million (1,000,000) API requests per month attributable to end-user activity) requires a separate written agreement with Netrows (which may take the form of an Enterprise agreement with Embedded Use terms).

Netrows reserves the right to require any User engaging in Embedded Use to migrate to an Enterprise plan. Embedded Use that complies with this section does not constitute a breach of Section 11.4 (prohibition on monetizing or selling access to Data).

28.1 Data Subject Requests. Netrows honors data subject rights requests submitted pursuant to applicable data protection laws (including GDPR and CCPA). Where a data subject has exercised a valid right to have their professional data blocked from the platform, queries for that individual's data will return an HTTP 451 (Unavailable For Legal Reasons) response code. No credits shall be charged for HTTP 451 responses.

The User acknowledges that the presence of HTTP 451 responses is part of Netrows's compliance framework and shall not constitute a breach of any service level or warranty under these Terms.

28.2 User's Legal Basis. The User represents, warrants, and undertakes that it shall have and maintain a valid legal basis under applicable data protection laws for all processing activities it conducts using Data retrieved via the Services, including prospecting, outreach, and enrichment activities. The User acknowledges that the mere availability of Data through the Services does not establish a legal basis for the User's processing of that Data.

The User shall apply the principles of data minimization and storage limitation as set forth in Article 5(1)(c) and (e) of the GDPR (or equivalent principles under applicable privacy laws) to all personal data obtained via the Services, and shall not retain such personal data for longer than is necessary for the purposes for which it is processed.

28.3 Circumvention Prohibited. Any request or instruction by the User to Netrows seeking to circumvent, override, or bypass a data subject's exercise of their rights under applicable privacy laws (including a request to retrieve data relating to an individual who has exercised a right of objection, erasure, or opt-out) shall constitute a breach of these Terms, regardless of whether the circumvention is carried out.

29.1 Severability. If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable in any respect, such invalidity, illegality, or unenforceability shall not affect any other provision hereof, and these Terms shall be construed as if such invalid, illegal, or unenforceable provision had never been contained herein, provided that the parties shall negotiate in good faith a valid, enforceable replacement provision that as nearly as possible achieves the original intent of the invalid provision.

29.2 Waiver. No failure or delay by either party to exercise any right, power, or remedy under these Terms shall operate as a waiver thereof. No single or partial exercise of any right, power, or remedy shall preclude any further or other exercise thereof or the exercise of any other right, power, or remedy. A waiver of any breach or default must be in writing signed by the waiving party.

29.3 Assignment. The User may not assign, transfer, delegate, or sublicense these Terms or any of its rights or obligations hereunder (including by operation of law, merger, or change of control) without Netrows's prior written consent. Any attempted assignment without such consent shall be null and void. Netrows may assign these Terms or any of its rights or obligations hereunder without the User's consent in connection with a merger, acquisition, sale of substantially all of Netrows's assets, or corporate restructuring.

29.4 No Third-Party Beneficiaries. These Terms are for the sole benefit of the parties hereto and their respective permitted successors and assigns. Nothing in these Terms, express or implied, is intended to or shall confer upon any other person any legal or equitable rights, benefits, or remedies of any nature whatsoever.

29.5 Independent Contractors. The parties are independent contractors. Nothing in these Terms creates or is intended to create any partnership, joint venture, agency, franchise, employment, or fiduciary relationship between the parties. Neither party shall have the authority to bind the other or incur any obligation on its behalf.

29.6 Electronic Communications. The User agrees that these Terms may be entered into electronically (including by click-wrap acceptance), and that electronic acceptance constitutes a valid and binding execution with the same legal effect as a handwritten signature.

29.7 Entire Agreement. These Terms, together with the Privacy Policy, the Data Processing Agreement, the Acceptable Use Policy, and any other terms incorporated by reference herein, constitute the entire agreement between the parties with respect to its subject matter and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written, relating to the same subject matter.

29.8 Survival. The following sections shall survive expiration or termination of these Terms: Sections 6.1 (No Refunds), 8 (Agreement of Proof), 10 (User's Warranty and Indemnification), 13 (Liability and Warranty), 14 (Intellectual Property), 15 (Personal Data), 20 (Applicable Law), 21 (FCRA Disclaimer), 22 (Sensitive Data Inference), 23 (Sanctions and Anti-Corruption), 25 (Liquidated Damages), 26 (Confidentiality), 28 (Data Subject Rights), and 29 (General Provisions), as well as any payment obligations accrued prior to termination.

30.1 Transactional Emails. By creating an account or requesting access to the Services, the User consents to receive the following transactional emails from Netrows, which are essential to the operation of the Services and cannot be unsubscribed from:

• Invitation email: Sent upon approval of the User's access request, containing account setup instructions;
• Trial expiration reminder: Sent three (3) days prior to the expiration of the User's free trial period;
• Trial expired notification: Sent upon expiration of the User's free trial period;
• Account deletion warning: Sent seven (7) days prior to the scheduled deletion of an inactive account in accordance with Section 24 (Inactive Account Deactivation);
• Failed payment notification: Sent if a scheduled payment fails, informing the User that their payment method could not be charged and that action is required to maintain access to the Services.

These transactional emails are necessary for the performance of the contract between Netrows and the User and for the legitimate operation of the Services. The User acknowledges that opting out of transactional emails is not possible, as they contain critical information regarding account status, billing, and service continuity.

30.2 Product Updates and Incident Notifications. Netrows may send emails relating to product updates, new features, service changes, and incident notifications (e.g., planned maintenance, service disruptions, or security advisories). These emails are sent on a periodic basis and are not marketing communications.

The User may unsubscribe from product update and incident notification emails at any time by using the unsubscribe link included in each such email. Unsubscribing from these emails does not affect the User's receipt of transactional emails described in Section 30.1.

30.3 No Marketing Emails. Netrows does not send marketing, promotional, or advertising emails. The User will not receive newsletters, sales offers, or third-party promotional content from Netrows.